CUSTOMER SERVICE AGENTS

Yellow Cab of San Diego is looking for friendly, dependable, customer service-oriented individuals for our 24/7 taxi call center. Candidates must be familiar with a keyboard and able to type proficiently, handle large call volumes, assist customers by phone, and multi-task. This is a Union position with benefits available.

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Answers the telephone following a script.
• Assists customers by phone who are ordering a cab or inquiring on our service.
• Gives customers rate quotes when asked.
• Checks on the status of the cab when customers call back.
• Dispatches cabs via a computerized dispatch system by entering required information using a keyboard.
• Answers the main business line when needed and transfers callers to the appropriate areas.

QUALIFICATIONS:

EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED) and 1 to 3 months experience and/or training in a high volume call center.

LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Must be proficient in speaking and understanding the English language. Spanish bilingual is not required, but is a plus.

OTHER SKILLS AND ABILITIES:
Must be familiar with a keyboard and able to type proficiently. General knowledge of San Diego and surrounding areas required.

Full-time, permanent employment, with all shifts available. Compensation is $8.00 per hour or $8.50 per hour if bilingual in Spanish. Promotional opportunities available.

If you’re interested in a long-term position in a great working environment, please email your resume to jobs@driveu.com or fax to 619-234-3628, ATTN: Customer Service Agent. Only serious applicants need apply.

Yellow Cab of San Diego is an Equal Opportunity Employer and a Drug-Free Workplace.